Frequently Asked Questions

Our typical MOQ starts at 20 units per style/color. For first-time buyers or samples, we can discuss smaller trial runs—reach out via tickets for exceptions.

Wholesale pricing is visible to approved clients. Apply at /apply, and once approved and logged in, you’ll see pricing across products and quotes.

Yes. Logged-in clients can access downloadable line sheets and curated catalogs in the client panel. You can also request a custom selection via a ticket.

For high-volume orders, contact support. We can process structured CSV lists after validation to speed fulfillment.

Quotes are usually valid for 14 days unless stated otherwise. Pricing may adjust with fabric surcharges or currency shifts.

We can provide paid samples and swatch cards for fabrics and linings. Shipping is billed at cost.

Our core range spans XS–3XL, with select silhouettes up to 5XL. Size availability is listed per SKU; clients can request size curves in quotes.

Yes. We use high-grade swim knits with chlorine and salt resistance. Care instructions are provided per garment.

Rinse after salt/chlorine, hand-wash cold, mild detergent, dry flat out of direct sun. Avoid wringing and harsh chemicals.

Private label and co-branded options are available on qualifying MOQs. Submit a ticket with your branding requirements.

Core styles restock regularly; seasonal capsules are limited. Check availability or request restock ETAs via ticket.

We ship primarily via DHL and FedEx for reliability and tracking. Freight options available for large consignments.

Ready-to-ship items dispatch in 2–4 business days. Transit: 2–7 business days depending on region. Made-to-order follows production lead times.

Yes. We serve North America, Europe, MENA, Asia, and Oceania. Remote areas may have extended transit times.

Duties/VAT are typically the receiver’s responsibility unless arranged otherwise. We can ship DDP to select countries on request.

We can partial-ship available items first. Note that extra freight charges may apply.

Wholesale orders are final sale unless items are defective. Contact us within 7 days of delivery with photos and order reference.

We’ll assess and offer replacement, repair, or credit. Provide clear photos and the packing slip when opening a ticket.

For wholesale, size exchanges are limited and reviewed case-by-case. Reach out promptly to check available inventory.

Cancellations during production may incur costs depending on stage and materials committed. Contact support immediately to review options.

Apply at /apply. Once approved, you can view pricing, place quotes, and manage tickets.

We accept bank transfer, major cards, and select local methods depending on region. Payment details are provided on quotes/invoices.

USD is primary. EUR or other currencies may be arranged; FX rates apply. Confirm currency on your quote before payment.

Standard terms are prepaid. Net terms may be available for established partners subject to review.

Log in to your client panel to update contact info. For ownership or billing changes, submit a ticket.

We aim to respond within one business day. Urgent shipping/production issues are prioritized.

Yes. Lead times vary by style and quantity—typically 2–6 weeks. Request a lead-time quote per SKU in your ticket.

We can provide relevant fabric and compliance details upon request. Include your market requirements in the ticket.

We store only what’s needed for orders and support. Data is processed per our privacy practices; access is limited to authorized staff.

Use the login page to recover access or reach support via /contact or /tickets with your registered email.